Tenant's Charter
Our Tenant's Charter explains how we will manage your enquiry, the tenancy and your property.
Before letting a property accommod8 will:
Before letting a property accommod8 will:
- Provide accurate information concerning the property
- Ensure telephone calls are answered at times stated in advertisements
- Offer prospective tenants a viewing of the property
- Issue clear written instructions on the payment of rent
- Issue tenancy agreements that are written in clear English that do not contain clauses that conflict with the tenant’s legal rights
- Allow prospective tenants a minimum of 24 hours to consider the tenancy agreement before requesting a signature
- Serve the relevant notices on any incumbent tenant to ensure vacant possession is secured for the incoming tenant
- Clearly state who is responsible for the payment of utilities and service charges levied against the property
- Ensure the property is in a good state of repair at the commencement of the tenancy
- Ensure that the property is adequately furnished (if applicable)
- Provide adequate space and equipment (except utensils) for the storage and preparation of food for the number of occupants
- Provide an adequate number of baths or showers suitable for the number of occupants
- Provide sufficient cleaning equipment to enable the effective cleaning of the property by the tenants
- Carry out repairs in full compliance with the provisions of Section 11 of the Landlord and Tenant Act 1985 and Sections 1 and 3 of the Defective Premises Act 1972
- Carry out repairs within reasonable times following our standard procedure
- Give tenants at least 24 hours notification if access is required to the property except in case of emergency
- Supply the tenants with guidance on the safe use of all cooking and heating appliances
- Ensure that the property is secure enough to enable tenants to insure their personal belongings
- Provide sufficient waste disposal containers for the number of occupants of the property
- Carry out gas safety checks annually in full compliance with the Gas Safety (Installation and Use) Regulations 1994 and amendments in 1995
- Carry out an inspection of the electrical wiring and appliances every 5 years by a registered NICEIC technician to comply with the Institute for Electrical Engineers Wiring Regulations
- Ensure that a competent person carries out all repairs
- Ensure the exterior of the property is presentable so as not to detract from the look of the area
- Provide the tenants with detailed information about the steps they need to take to avoid any part of their security deposit being retained.
- Inspect the property prior to vacation of the property if requested.
- Inspect the property once the property has been vacated.
- Return deposits (or part thereof) within 30 working days of the end of the tenancy. All deposits are registered with the Tenancy Deposit Scheme. Click here for more information
- Give a written explanation to the tenants if any portion of the deposit is retained.